1. Introduction
Pomodore Software Solutions LLP (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property valuation platform, VScopeHQ. By accessing or using VScopeHQ, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not use our service.
2. Information We Collect
2.1 Personal Information: We may collect personal information that you voluntarily provide when you register for an account, such as your name, email address, phone number, and professional accreditation details.
2.2 Work Order & Client Information: VScopeHQ stores information related to your valuation work orders, clients, properties, and inspection records within the platform. This includes property addresses, valuation figures, photos, site notes, and communication history.
2.3 Usage Data: We may collect information about your use of VScopeHQ, such as login times, features used, report generation activity, and the duration of your sessions.
2.4 Cookies and Tracking Technologies: We may use cookies and similar tracking technologies to collect information such as your IP address, browser type, and pages visited on our marketing website.
3. How We Use Your Information
3.1 To Provide and Maintain the Service: We use your information to operate, maintain, and improve VScopeHQ.
3.2 To Communicate with You: We may use your contact information to send you service updates, product announcements, and support responses.
3.3 To Improve Our Service: Usage data helps us identify areas for improvement and prioritise new features for valuers.
3.4 To Comply with Legal Obligations: We may use or disclose information as required by law or regulatory authorities.
4. Data Storage and Security
4.1 Data Storage: Your data is stored on secure, encrypted cloud servers managed by Pomodore Software Solutions LLP and our trusted infrastructure partners.
4.2 Security Measures: We use encryption in transit and at rest, multi-factor authentication options, and strict access controls to safeguard your data. However, no system can guarantee 100% security, and we encourage you to use strong, unique passwords.
5. Data Sharing and Disclosure
5.1 Service Providers: We may share your data with trusted third-party providers who assist us in operating VScopeHQ (e.g. cloud infrastructure, payment processors, analytics). These providers are contractually bound to protect your data.
5.2 Legal Requirements: We may disclose information if required by law, court order, or government authority.
5.3 Business Transfers: Your data may be transferred in the event of a merger, acquisition, or sale of assets. We will notify you of any such change in advance.
6. Your Rights and Choices
6.1 Access and Update Information: You can access or update your personal data in your account settings or by contacting us directly.
6.2 Opt-Out: You may opt out of promotional emails at any time. You will still receive essential service-related messages.
6.3 Data Deletion: You may request deletion of your account and associated data. Some data may be retained for as long as required by applicable law or professional indemnity obligations.
7. International Data Transfers
Your information may be transferred to and processed in countries other than your own in accordance with this Privacy Policy. Where required, we will ensure appropriate safeguards are in place.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated to you via email or in-app notification. Continued use of VScopeHQ after such changes constitutes your acceptance of the updated policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at hello@vscopehq.com.