1. Introduction
At VScopeHQ, we strive to provide our users with the best possible experience. If for any reason you are not satisfied with our service, we offer a 30-day refund policy to ensure your confidence in choosing VScopeHQ for your valuation practice.
2. Refund Eligibility
2.1 30-Day Refund Period: You are eligible for a full refund if you request it within 30 days of your initial subscription purchase.
2.2 Subscription Plans: This refund policy applies to all subscription plans offered by VScopeHQ — Starter, Professional, and Enterprise.
2.3 No Questions Asked: We offer refunds without requiring any specific reason. If you are not satisfied within the 30-day window, simply request a refund and we will process it promptly.
3. How to Request a Refund
3.1 Contact Us: To request a refund, please send an email to hello@vscopehq.com. Include your account email address and subscription details. Providing a reason is optional but helps us improve.
3.2 Processing Time: Refund requests will be processed within 7–10 business days of receiving your email. The refund will be issued to the original payment method used during your subscription purchase.
3.3 Confirmation: You will receive a confirmation email once your refund has been processed.
4. Non-Refundable Circumstances
4.1 After 30 Days: Refund requests made after the 30-day period from the initial purchase date are not eligible for a refund.
4.2 Renewal Charges: Automatic subscription renewal charges are not eligible for a refund unless a refund request is submitted within 7 days of the renewal date and the service has not been actively used during that renewal period.
4.3 Partial Refunds: We do not offer partial refunds for unused portions of a subscription term beyond the 30-day refund window.
4.4 Abuse: We reserve the right to deny a refund if we reasonably believe the policy is being abused.
5. Changes to This Refund Policy
We may update this Refund Policy from time to time. If material changes are made, we will notify you by email or through the VScopeHQ platform. Your continued use of the service after such updates constitutes your acceptance of the revised policy.
6. Contact Information
For any questions or concerns regarding this Refund Policy, please contact us at hello@vscopehq.com.