Below is our Shipping and Delivery Policy for the services we offer. As VScopeHQ is a fully digital SaaS product, there are no physical goods or shipments involved.
1. Delivery of Licence Access
Once you complete your purchase and successfully make the payment for your VScopeHQ subscription, your licence will be immediately processed and made available in your account. There is no physical delivery required — access to the platform is entirely digital and instant.
2. Payment Confirmation
After completing your payment, you will receive an on-screen confirmation of your purchase. In most cases, payment is processed instantaneously, and your licence will be active in your account within moments. A confirmation email will also be sent to your registered email address.
3. Licence Availability
Upon payment, your licence will be activated and immediately reflected in your account. You can start using VScopeHQ right away without any delays. You will be able to access all features included with your chosen subscription plan, as outlined during the purchase process.
4. Account Access
To access your licence, please log in to your account via the VScopeHQ mobile app (available on iOS and Android) or the web dashboard. If you encounter any issues accessing your account or the product after purchase, please contact our support team at hello@vscopehq.com.
5. No Physical Shipping
As VScopeHQ is delivered entirely digitally, there are no physical shipments involved. All updates, feature releases, and notifications will be communicated via email and will be available within your user account dashboard and mobile app.
6. Refunds & Cancellations
Please refer to our Refund Policy for full details on our terms regarding refunds and cancellations after purchase.
7. Support & Assistance
If you experience any issues accessing or activating your VScopeHQ subscription after purchase, please reach out to our support team at hello@vscopehq.com. We aim to respond to all support enquiries within one business day.